Terms & Conditions

Last updated: November 2, 2026

If Your Account was opened before this version, this version applies to You 30 days after We email the administrators of Your workspace about it. Until then the earlier version applies. The Data Processing Agreement is the exception: it says itself when it applies to a workspace that existed before it was published.

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Application means the software program provided by the Company downloaded by You on any electronic device, named Axiospec
Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: Tennessee, United States
Company (referred to as either "the Company", "We", "Us" or "Our" in these Terms and Conditions) refers to CaliTech LLC d/b/a Axiospec, 116 Agnes Rd. Ste 200, Knoxville, TN 37919.
Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Service refers to the Application or the Website or both.
Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred to as "Terms") means these Terms and Conditions, including any documents expressly incorporated by reference, which govern Your access to and use of the Service and form the entire agreement between You and the Company regarding the Service.
Third-Party Social Media Service means any services or content (including data, information, products or services) provided by a third party that is displayed, included, made available, or linked to through the Service.
Website refers to Axiospec, accessible from https://axiospec.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also subject to Our Privacy Policy, which describes how We collect, use, and disclose personal information. Please read Our Privacy Policy carefully before using Our Service.

Who may use the Service

We offer the Service to businesses and professionals, for use in their work. We offer it in the countries and territories listed on Our Countries We Serve page. That list is part of these Terms.

When You create an Account, You confirm that You will use the Service for Your trade, business, craft or profession, and not as a consumer. You also confirm that You, or the organization You act for, are based in one of those countries or territories. If You act for an organization, You confirm that You may accept these Terms for it.

You can buy a paid Subscription only with a billing country on that list. If the list says that a region of a country is not served yet, You cannot buy one with a billing address in that region.

Some laws protect consumers even when a contract says that a service is for business use. These Terms do not take away any right that such a law gives You and that a contract cannot exclude. See "Consumers in the European Economic Area, the United Kingdom, Switzerland and Quebec" below.

How a contract is concluded

This section explains the steps that lead to a contract with Us, how to correct mistakes before You commit, and where to find the contract afterwards.

A free Account

Open the sign-up page and say whether You are signing up for yourself or for a company.
Enter Your name, Your work email address and a password. If You sign up for a company, also enter its name. You can use a sign-in provider the page offers, such as Google, instead of a password.
Read these Terms and Our Privacy Policy. The page links both next to the button that creates the Account.
Press the button that creates the Account. The contract for the free Service is concluded at that moment, on these Terms.

A paid Subscription

An administrator of the workspace opens Plan & Billing, or chooses a paid plan when signing up.
Choose the plan, a monthly or annual billing period, and Your billing country. In Canada, also choose Your province or territory.
Stripe, Our payment processor, shows a checkout page with the plan, the price and how often it is charged. Enter Your payment details there and, where the page asks for it, Your business tax number.
Press the button that pays. The contract for the paid Subscription is concluded when the payment is accepted.

For an annual plan, You can choose Pay by invoice instead and press Send invoice. The contract for the paid Subscription is then concluded when We issue the invoice. The plan is active at once.

Correcting mistakes

Until You press the button that creates the Account, the button that pays or the button that sends the invoice, You can check and change everything You entered. Edit a field directly, or use Your browser's back button to return to an earlier step. You can also leave Stripe's checkout page without paying, and nothing is charged. Afterwards, You can correct Your details in Settings and change Your plan in Plan & Billing.

Languages

You can conclude the contract in English, Spanish, German, French or Portuguese. These Terms are published in each of those languages. "Translation Interpretation" below says which version prevails.

Confirmation by email

When Your Account is created, We send an email to the address You signed up with. When You buy a paid Subscription, We send an email that confirms the order and the amount paid. When You pay by invoice, that email gives the amount due and the due date instead. We send a receipt once the invoice is paid.

Where the contract is kept

These Terms and the documents they refer to are published on Our Website, where You can read, save and print them at any time. We record with Your Account which version of these Terms You accepted and when. We do not send You a separate copy. If You want the version You accepted, email support@axiospec.com and We will send it to You.

Subscriptions

Subscription period

Some parts of the Service are available only with a paid Subscription. A paid Subscription is billed in advance, every month or every year, depending on the billing period You choose.

A free trial needs no payment details and does not turn into a paid Subscription by itself.

Renewal

Your Subscription renews automatically at the end of each billing period, for another period of the same length, until You cancel it. We charge the payment method on file at the start of each new period, at the price then in effect for Your plan. If that price has changed, "Fee Changes" below applies, unless "Price lock" below covers Your Subscription.

Subscription cancellations

You can cancel at any time. An administrator of the workspace opens Plan & Billing and chooses Change plan, which opens the Stripe billing portal. Cancel the Subscription there. You can also email support@axiospec.com and We will cancel it for You.

Cancelling stops the next renewal. Your Subscription stays active until the end of the period You have already paid for. We do not refund the rest of that period, except where the law requires it. When the period ends, We send You an email and Your workspace moves to the Free plan. Your records stay readable and You can still export them. If the workspace has more instruments than the Free plan allows, logging new calibrations can pause until You archive instruments or choose a paid plan again.

Billing

You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method.

If a payment fails, Stripe tries the charge again over the following days, and We email You. Your workspace keeps working while Stripe retries. If the payment has still not gone through after Stripe's last retry, the Subscription ends. Your workspace moves to the Free plan, as when You cancel. Paying the old invoice after that does not bring the plan back. To use a paid plan again, choose one in Plan & Billing. If a bank debit taken at checkout fails, or the bank account is never verified, We email You an invoice due 14 days later. Your plan stays active until then. Pay the invoice by that date, or pay it by another method in Plan & Billing. If it is still unpaid after that date, the Subscription ends and Your workspace moves to the Free plan.

Our prices are set in US dollars. For a billing address in some countries, We may also set a fixed price in euros, pounds sterling, Canadian dollars, Indian rupees or Australian dollars. Where We do, the page where You choose Your plan shows that price before You buy, and Your Subscription is billed in that currency. Where We have not set a price in Your currency, Stripe's checkout may offer to charge a US dollar price in Your local currency. Stripe sets that exchange rate, which can include a conversion fee. Each renewal is converted at the rate on the day it is charged, so the amount in Your currency can change.

Paying by invoice

An annual plan can be paid by invoice. This is not offered for a Subscription sold through Link. An administrator chooses Pay by invoice in Plan & Billing, or emails support@axiospec.com. The paid plan starts when We issue the invoice. The invoice is due 30 days after it is issued and can be paid by any method it lists for its currency, such as card, bank debit, bank transfer or check. The Subscription renews each year like any other: at the start of each new year, We send an invoice due 30 days after it is issued. To stop the renewal, email support@axiospec.com before the new year starts. If an invoice is still unpaid 60 days after it was due, the Subscription ends and Your workspace moves to the Free plan, as "Subscription cancellations" describes. A payment made after the Subscription has ended does not bring it back. We refund that payment, or apply it to a new Subscription, as You choose.

A purchase order is only Your payment reference. Terms printed on or attached to a purchase order, a vendor form or a supplier portal do not apply, even if We accept the order, sign the form or take the payment. These Terms apply instead. Only a written agreement that says it changes these Terms, and that We sign, can change them.

Taxes

Our prices do not include taxes. You pay all taxes that apply to Your purchase, such as VAT, GST or sales tax, except taxes on Our net income. Where We must charge a tax, it is added at checkout and on each invoice.

For a billing address in the European Union or the United Kingdom, if You give a valid VAT number, the reverse charge applies where the law allows it. We then charge no VAT, and You account for it yourself. You give the VAT number at checkout or, when You pay by invoice, in Billing details. Today We apply the reverse charge only in those places.

For a billing address in India, a business that is registered for GST and gives its GSTIN accounts for the GST on Our fees itself, as Indian law requires. It gives the GSTIN at checkout or, when it pays by invoice, in Billing details. If You have no GSTIN, "Customers in India without a GSTIN" below says how You can buy.

If You buy a paid Subscription with a billing address in Colombia, You confirm that You are responsable de IVA (registered for VAT in Colombia), and that You will withhold the IVA on Our fees and pay it yourself, under article 437-2, number 3, of the Estatuto Tributario. For this reason, You give Your NIT at checkout or, when You pay by invoice, in Billing details. If that is not true, You must repay Us any IVA, interest and penalties We have to pay on that sale.

If You buy a Subscription with a billing address in Mexico, You buy it from Link, as "Customers in Mexico" below says. Link handles the tax on that sale.

If a law requires You to withhold a tax from a payment to Us, You pay Us the extra amount needed so that We receive the full price after the withholding. Send Us the withholding certificate.

You confirm that the billing address and the tax number You give are correct, and that You are entitled to any reverse charge or exemption You claim. If that is not true, You repay Us any tax, interest and penalties We have to pay because of it.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Price lock

This section applies to a Subscription billed in euros, pounds sterling, Canadian dollars, Indian rupees or Australian dollars. It does not apply to a Subscription sold through Link. That is so even if Link charges it in one of those currencies. For a Subscription that this section applies to, We will not raise its price for as long as it continues on the same plan and billing period. "Fee Changes" above does not apply to it. Three things are outside this promise.

Taxes are separate. Our prices exclude taxes. Taxes are added at the rate that applies on the day of each charge. A change in a tax rate, or in the taxes that apply to You, is not a change in Our price.
Changing plan or billing period. If You move to another plan, or between monthly and yearly billing, the new plan or period is charged at Our price for it in the same currency on the day of the change. This section then applies to that new price.
The end of the Subscription. The lock ends when the Subscription ends. That happens when it is cancelled and the period already paid for runs out, or when it ends because a payment was still not made after Stripe's last retry or an invoice was still unpaid 60 days after it was due. A new Subscription after that is charged at Our prices on the day it starts.

This section does not cover prices in US dollars.

Refunds

Except when required by law, or where these Terms promise a refund, paid Subscription fees are non-refundable.

Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

User Accounts

When You create an Account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so is a breach of these Terms, and "Suspension and termination" below applies.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Social Login and Linked Accounts

If the Service allows You to sign in, connect, or otherwise interact with a Third-Party Social Media Service, You authorize the Company to access and use information made available by that Third-Party Social Media Service in accordance with Our Privacy Policy and Your settings with that Third-Party Social Media Service.

The Company does not control and is not responsible for the availability, accuracy, or content of any Third-Party Social Media Service, and Your relationship with that Third-Party Social Media Service is governed by its own terms and policies.

Content

Your Right to Post Content

Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

You keep all of Your rights in Your Content, and You are responsible for protecting them. You give Us a non-exclusive, worldwide, royalty-free licence to host, store, copy, back up, process, display and transmit Your Content. We use it only to provide the Service to Your workspace, to keep the Service secure and to support You, and as the Data Processing Agreement allows. The licence ends when the Content is deleted from the Service, including from backups, as the Data Processing Agreement describes. We do not make Your Content available to other customers or to the public. You and Your users decide whom to share it with, for example by sending an export or a certificate.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Content Restrictions

The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under Your Account, whether done so by You or any third person using Your Account.

You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

Unlawful or promoting unlawful activity.
Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
Spam, machine or randomly generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
Impersonating any person or entity including the Company and its employees or representatives.
Violating the privacy of any third person.
False information and features.

As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.

How We apply these restrictions

We may remove Content or disable access to it, or suspend or end an Account, when the Content is illegal or breaks these Terms. We act carefully, objectively and in proportion. We take account of the rights and legitimate interests of everyone involved, including freedom of expression. A person makes each decision. We do not use automated tools to find or judge Content.

Reporting illegal content

Anyone can tell Us about Content in the Service that they believe is illegal. Email support@axiospec.com and include:

why You believe the Content is illegal, explained clearly enough for Us to judge it;
where the Content is, such as the page address, or the record and the workspace it is in;
Your name and email address, unless the report concerns child sexual abuse material, which You may report without them; and
a statement that You believe in good faith that the information and claims in Your report are accurate and complete.

We confirm that We received Your report. We decide on it promptly, carefully and objectively. We then tell You what We decided and how You can challenge the decision.

If We restrict Your Content or Account

We tell the person affected at the latest when the restriction starts. We tell them:

what We did, how far it reaches and for how long;
the facts We relied on, including whether We acted on a report;
that no automated tool was used;
the law or the part of these Terms We relied on, and why it applies; and
how to challenge the decision: reply to Our message and a person looks at it again, or go to court.

Suspected crimes

If We learn of information that makes Us suspect a crime that threatens someone's life or safety, We tell the police or other authorities of the country concerned.

Content Backups

Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.

You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

Personal data in Your workspace

Your workspace may hold personal data, such as the names of the people who calibrate Your instruments. We process that data for You, as Your processor, under Our Data Processing Agreement. The Data Processing Agreement is part of these Terms and applies without a separate signature. Our Privacy Policy covers the personal data We control Ourselves, such as Your account details.

Confidentiality

We keep Your Content confidential. We use it only as "Your Right to Post Content" above allows. We share it only with the service providers who help Us run the Service, as far as they need it, or where a law or a legally binding order requires it.

You keep confidential any information about the Service that We give You and that is not public, such as security details in an answer to a questionnaire.

These duties do not cover information that is public, or that the other party already had lawfully without a duty of confidence.

Copyright Policy

Intellectual Property Infringement

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.

If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at support@axiospec.com and include in Your notice a detailed description of the alleged infringement.

You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
Your address, telephone number, and email address.
A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our copyright agent via email at support@axiospec.com. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.

When We act on Content or an Account, "How We apply these restrictions" and "If We restrict Your Content or Account" above apply.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Links from a Third-Party Social Media Service

The Service may display, include, make available, or link to content or services provided by a Third-Party Social Media Service. A Third-Party Social Media Service is not owned or controlled by the Company, and the Company does not endorse or assume responsibility for any Third-Party Social Media Service.

You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with Your access to or use of any Third-Party Social Media Service, including any content, goods, or services made available through them. Your use of any Third-Party Social Media Service is governed by that Third-Party Social Media Service's terms and privacy policies.

Acceptable use

Use the Service lawfully and only for business purposes. You may not:

sell, rent or resell the Service, or offer it to others as a service of Your own;
copy, reverse engineer, decompile or decrypt the Service, except as far as the law allows this despite this rule;
scrape the Service, or reach it by automated means other than Our published API, within its limits;
share a sign-in with another person, because each person needs their own Account;
open extra workspaces, or split one organization across several, to get around the limits of a plan, such as the instrument limit of the Free plan;
test or break the security of the Service, except as Our vulnerability disclosure policy allows; or
overload the Service on purpose, or get in the way of other customers' use of it.

Suspension and termination

Suspension. We may suspend Your Account or Your workspace, in whole or in part, without notice in advance, only if You seriously or repeatedly break these Terms, including "Acceptable use" above; if a payment is overdue, as "Billing" says; if a law, a court, an authority or Our payment provider requires it, including under sanctions or export control law; or if it is needed to stop a risk to the security of the Service or of other customers' data. A suspension goes no further and lasts no longer than its reason needs.

How We decide. When We restrict Content or an Account because the Content is illegal or breaks these Terms, "How We apply these restrictions" and "If We restrict Your Content or Account" above apply. They do not apply when an unpaid Subscription ends on its own and the workspace moves to the Free plan, as "Billing" and "Paying by invoice" describe.

Ending the contract. We may end Your Account or Your Subscription if You seriously or repeatedly break these Terms, if a payment is overdue, or if a sanctions, export control or other law that applies to You requires it. After We tell You about it, We first give You a reasonable time to put the cause right. If it cannot be put right, We may end it at once. In these cases We do not refund the rest of the period, except where the law requires it. We may also end it for a reason that You did not cause: Our payment provider, a law, a court or an authority stops Us serving You, or a risk to the security of the Service or of other customers' data requires it. We then give You as much notice by email as the cause allows, up to 30 days, and We refund the fees You paid for the rest of Your billing period, pro rata. For any other reason, We give You at least 30 days' notice by email, and We refund the fees You paid for the rest of Your billing period, pro rata.

Ending it yourself. To end Your Account yourself, delete it from Settings. If You are an administrator of the workspace, deleting Your account closes the whole workspace for everyone in it and cancels any paid Subscription. No longer using the Service does not by itself cancel a paid Subscription.

After the end. When We end Your Account or Subscription, You can still sign in to read and export Your records for at least 30 days. This does not apply where a law or an authority forbids it, or where the Account was used for an unlawful purpose. Apart from that, Your right to use the Service ends when the contract ends. Ending the contract does not cancel fees due for the time before it ended.

Switching providers and exporting Your data

This section gives customers established in the European Union or the European Economic Area the switching rights in Chapter VI of the EU Data Act (Regulation (EU) 2023/2854). Wherever You are based, You can export Your data yourself at any time, as Our Data Export Formats page describes.

Your choices. You can move Your data and digital assets to another provider of the same kind of service, move them to Your own systems, or have them erased.

Notice. To start, an administrator of the workspace writes to support@axiospec.com. The notice period ends on the date You choose, which can be up to 2 months after We receive Your message. If You do not choose a date, it ends 2 months after We receive it.

Transition period. After the notice period, a transition period of 30 calendar days begins. During it the Service keeps running under these Terms, You can export everything, and We give You reasonable help to switch. If 30 days is not technically possible, We tell You within 14 working days of Your request, explain why, and name another period of no more than 7 months. The Service stays available until that period ends. You can extend the transition period once, for a period You choose. Tell Us before it ends. We tell You about any known risk to the switch. We keep Your data secure throughout it, also during the transfer and the retrieval period.

Retrieving Your data. After the transition period, You have at least 30 more calendar days to retrieve Your data.

What You can take. Our Data Export Formats page lists each export, who can run it and its format. It also lists the data We do not export because it only keeps the Service secure, such as password hashes and sign-in codes.

End of the contract. The contract ends when switching is complete. If You asked only for erasure, it ends when the notice period ends. We tell You by email when the contract ends.

Erasure. When the retrieval period has ended and switching is complete, We erase all of the workspace's exportable data and digital assets. If You asked only for erasure, We erase them when the notice period ends. This replaces the 730-day window that applies to other account deletions. We keep only the records the law requires, such as billing and tax records, and Our record that the erasure happened, which holds the workspace's name. Copies in backups, earlier versions of files and logs are removed on their own schedule, as Our Privacy Policy and Data Processing Agreement set out.

No charges. We do not charge for switching, for transferring data or for exports.

Limitation of Liability

To the extent the law allows, the total liability of the Company and its suppliers for all claims arising out of or relating to these Terms or the Service is limited to the fees You paid for the Service in the 12 months before the event that caused the claim. If You paid nothing in that time, the limit is 100 USD. Fees You paid to Link for a Subscription count as fees You paid for the Service. The limit applies to every kind of claim, whether in contract, in tort (including negligence), under a statute or otherwise. It does not apply to liability for fraud, or to liability that the law does not allow to be limited.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

The limits and exclusions in this section and in the next one also protect the Company's members, managers, officers, employees and contractors, including its owner. You bring any claim about these Terms or the Service only against the Company, and not against any of them in person. This does not apply to liability for fraud, or to liability that the law does not allow to be limited.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Your compliance decisions

Axiospec keeps records of Your instruments and their calibrations. It shows what is due and overdue and sends reminders. It does not calibrate, test or certify any instrument. Its checkout holds on overdue and quarantined instruments are a record-keeping aid. They do not physically stop anyone from using an instrument, and a manager or administrator can override the overdue hold.

You decide whether the Service fits Your quality system and the laws, standards and customer rules that apply to You. You decide how to validate it for Your use. You are responsible for the decisions You make about Your instruments and products, and for the data You and Your users enter.

Only these Terms and the documents they make part of themselves bind Us. Our website, guides, emails, security and validation documents, and answers to questionnaires describe the Service on the date they carry. They are not part of this agreement, and they are not warranties. You confirm that You did not rely on them when You accepted these Terms. This does not limit liability for fraud.

Your indemnity

You will defend and indemnify the Company, and its members, managers, officers, employees and contractors, against any claim by a third party and any fine from an authority, including reasonable legal fees, to the extent it arises from:

Your Content, including a claim that it infringes someone's rights or that You had no right to put personal data into the Service;
Your material breach of these Terms, or Your breach of a law, including data protection law where You are the controller; or
a false statement You made to Us about Your tax status or tax number, about sanctions, or about using the Service for business.

We tell You promptly about the claim, let You control its defence and give You reasonable help at Your cost. You may not settle it in a way that admits fault for Us or binds Us without Our written agreement. This section does not cover a claim to the extent that Our own breach or negligence caused it.

Events outside Our control

We are not liable for a failure or a delay caused by events outside Our reasonable control. Examples are natural disasters, fire, flood, war, strikes, failures of the internet or the power grid, and outages at the providers We rely on to host the Service or take payments.

Naming You as a customer

We name You as a customer, or show Your name or logo, only after You agree to it by email. You can withdraw that agreement by email at any time. We then remove Your name and logo from Our website, and from other material when We next update it.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

If the dispute is not resolved informally, it goes to the state courts in Knox County, Tennessee, or to the United States District Court for the Eastern District of Tennessee, and to no other court. Each party accepts the jurisdiction of those courts. This does not take away a right to go to another court that a consumer section of these Terms gives You, or that a law gives You and a contract cannot exclude.

Consumers in the European Economic Area, the United Kingdom, Switzerland and Quebec

The Service is meant for business use. If the law still treats You as a consumer, and You live in the European Economic Area, the United Kingdom, Switzerland or Quebec, You keep every protection that the law of the place where You live gives consumers and that a contract cannot exclude. This applies even where these Terms say otherwise, including in the sections on liability, governing law and disputes.

If You are in Quebec, the French version of these Terms governs. See "Translation Interpretation" below.

Customers in Australia

This section applies if You, or the organization You act for, are based in Australia, Norfolk Island, the Cocos (Keeling) Islands or Christmas Island. Where it conflicts with another part of these Terms, this section governs.

The Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or changes a right or remedy under the Australian Consumer Law that the law does not allow to be excluded, restricted or changed. The sections "Refunds", "Limitation of Liability", "Your indemnity" and "AS IS" and "AS AVAILABLE" Disclaimer apply only as far as the Australian Consumer Law allows.

Our liability for a failure. Where the Australian Consumer Law allows Us to limit Our liability for a failure to comply with a consumer guarantee, Our liability is limited to supplying the services again or paying the cost of having them supplied again.

Changes to these Terms and to fees. We decide reasonably, and not at Our sole discretion, whether a change to these Terms is material. A material change, and a change to Your Subscription fee, takes effect for You only after We have given You at least 30 days' notice by email. If You do not accept the change, You may cancel Your Subscription before it takes effect, and We refund the fees You paid for the rest of Your billing period, pro rata.

Customers in Mexico

A paid Subscription with a billing address in Mexico is sold through Link, a service of Stripe that acts as the merchant of record. Link, and not We, charges Your payment method, sends the order confirmation, the receipts and the invoices, and handles the tax on the sale. Where "Renewal", "Billing" and "Confirmation by email" say that We do these things, Link does them for a Subscription with a billing address in Mexico. We provide the Service under these Terms.

Before We send You to the checkout page, the page where You choose the plan (Plan & Billing, or the sign-up page) shows that the Subscription is charged automatically, how often, the amount with any tax and the day of the charge. The price is in US dollars (USD). If You pay in Mexican pesos, each charge is converted at that day's exchange rate, so the amount in pesos can change. You agree to these charges by ticking a box on that page. That page also gives Our address, phone number and email address for complaints and questions. We email You at least 5 calendar days before each automatic renewal. You can cancel at any time, at once and with no penalty, in Plan & Billing or in Your Link account. Cancelling stops the next renewal.

Where this section conflicts with another part of these Terms, this section governs. If the law treats You as a consumer, You keep every protection that Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor) gives You and that a contract cannot exclude. This applies even where these Terms say otherwise, including in the sections on changes to these Terms, fee changes, refunds, termination, liability, governing law and disputes. If the law treats You as a consumer, the Spanish version of these Terms governs, as "Translation Interpretation" says.

For a complaint or a question about a purchase, write to support@axiospec.com or to CaliTech LLC d/b/a Axiospec, 116 Agnes Rd. Ste 200, Knoxville, TN 37919, United States, or call +1 615 796 6373. You can also contact the Procuraduría Federal del Consumidor (Profeco).

Customers in India without a GSTIN

We may sell a paid Subscription through Link to a buyer with a billing address in India and no GSTIN. Link is a service of Stripe that acts as the merchant of record. Link, and not We, charges Your payment method, sends the order confirmation, the receipts and the invoices, and handles the GST on the sale. Where "Renewal", "Billing" and "Confirmation by email" say that We do these things, Link does them for such a Subscription. Link's checkout page shows the price and the currency Link charges. If Link converts the price into another currency, it converts each charge at the rate on that day. So the amount can change. We provide the Service under these Terms.

When We do not offer this, We sell a paid Subscription in India only to a business that gives its GSTIN at checkout or, when it pays by invoice, in Billing details.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Which document governs

These Terms make the Data Processing Agreement, the Countries We Serve page and the Data Export Formats page part of themselves. Our End-User License Agreement covers the licence to install and use the mobile apps. If these documents conflict, they govern in this order:

the Data Processing Agreement, for the personal data We process for You;
the sections of these Terms for a country or region, such as "Customers in Australia" and "Customers in Mexico";
the rest of these Terms;
the End-User License Agreement, and only for the licence to the mobile apps.

One limit of liability covers all of these documents together: the one under "Limitation of Liability". Claims under any of them count toward that one limit.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

There are two exceptions. For customers in Quebec, the French version of these Terms governs. It is published in Canadian French at axiospec.com/fr-CA/terms and is available to You before You accept these Terms. For a customer in Mexico whom the law treats as a consumer, the Spanish version of these Terms governs. It is published at axiospec.com/es/terms, and the box You tick before checkout for Mexico links to it.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: support@axiospec.com
By post: CaliTech LLC d/b/a Axiospec, 116 Agnes Rd. Ste 200, Knoxville, TN 37919, United States
To report illegal content: see "Reporting illegal content" above